Page 288 - Riyad-us-Saliheen

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the Muslims and he (i.e., the ruler) ignores their rights, denies their access to him and neglects their needs, Allah will
not answer his prayer or realize his hopes and will act towards him with indifference on the Day of Resurrection.''
So Mu`awiyah appointed a person to keep a vigil on the necessities of the people and to fulfill them.
[Abu Dawud and At-Tirmidhi].
The Hadith warns such a ruler who is heedless of the problems and affairs of the needy and who
keeps them away from him. On the Last Day, Allah, too, will be indifferent to him. Indeed, a stern warning is given
to such rulers who have no direct contact with the needy people and who keep their doors shut to them.